PRE-ORDERS

WHAT IS A PRE-ORDER?

An item that can be purchased in advance of it arriving to our distribution center. Pre-order lets you secure items before we have them in stock.

 

WHEN ARE ITEMS MADE AVAILABLE FOR PRE-ORDER?

When an item is available for Pre-order, you will have the option to Pre-order Now on the product detail page. 

When an item is available for Pre-order, there is a limited quantity of Pre-order inventory available. Once the limit has been met, no additional Pre-orders can be submitted. If a Pre-order gets canceled for any reason, we’re unable to reinstate the order and you may be unable to re-order if the limit has been met. Once all Pre-orders have shipped, any remaining inventory will then become available for purchase.

 

WHEN WILL MY PRE-ORDER SHIP?

Valued investors that take part in our pre-order will enjoy receiving their product before the scheduled release date. We provide an approximate shipping date; however this may change. In some rare instances, your shipment may take a little longer due to supply chain issues. Once your item is here, it will be shipped within 1-3 business days depending on your delivery choice.

 

WHAT HAPPENS IF MY PRE-ORDER IS DELAYED?

Unfortunately transit and supply chain issues are out of our control, our team will notify you and keep you up to date of your shipment status. Please don’t hesitate to contact our support team with any questions.

 

WHEN DO I HAVE TO PAY FOR MY PRE-ORDER?

You will be charged for the item upon checkout.
Please note: Once the pre-order is processed, your full payment is captured. Our system does not allow for authorization holds.

 

CAN I CANCEL MY PRE-ORDER?

If you decide you no longer want this item before you have a shipping confirmation, you can cancel without a restocking fee. You will not be charged shipping for the pre-order item. Please contact our support team if you would like to cancel at any time before shipment.

 

CAN I MODIFY MY PRE-ORDER?

No, unfortunately we cannot modify a pre-order. Please get in touch with our support team to cancel the order. Once canceled, you can proceed to place a new order with the correct item.